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Vonage  price increase

Vonage price increase

Re: Account # lookingfornewservice

Dear XXX,

At Vonage, we’re committed to providing our valued customers with the best experience possible through meaningful updates to our services. To ensure that we continue to deliver top-notch service and quality, we will modify two of our existing fees as follows:

The Emergency 911 Cost Recovery will become the Emergency 911 Service Fee, which ensures we maintain nationwide E911 service in compliance with FCC regulations. Our customers’ safety in an emergency is our primary concern and this update allows us to continue delivering reliable emergency services.

The Regulatory Recovery Fee will become the Regulatory and Compliance Fee, which covers our regulatory-related and legal compliance expenses. For example, this fee pays for charges associated with benefits like procedures to ensure customer privacy, identity theft protection measures and phone number porting.

These fees will each increase from $0.99 to $1.49, effective July 15, 2009. This change allows Vonage to maintain our commitment to safety, innovation and customer service.

If you have any questions, call 1-VONAGE-HELP and speak to a customer service representative. We’re always available, 24 hours a day, everyday.

Thank you for your business,

Vonage

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One Comment

  1. If they increase fees, isn’t that a contract violation and we can drop them without a termination fee?


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